TalkTalk has confirmed that efforts are ongoing to ensure it is offering adequate customer services despite the recent spate of bad weather in the UK.
The broadband provider has highlighted that its contact centres in the north of England were hit badly by snowfall, meaning there were no guarantees that employees could get into work.
Nigel Pearson, senior director of customers services for the firm, said new shift patterns have been introduced in an effort to ensure enough workers are on hand, while some non-essential tasks have been postponed.
Writing on the company's website, he said: "With the volumes of calls we are receiving and the continued poor weather conditions, we expect it will take some time for the situation to stabilise.
"However, the whole team at TalkTalk Customer Service are doing everything possible to take your calls and to deliver the service you rightly expect."
Last week, TalkTalk confirmed that it has started to rebrand Tiscali's products and services as it aims to complete its acquisition of the broadband provider.