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Communications regulator Ofcom has launched a series of letter templates for broadband users who want to contact their provider.

The organisation has stated that its new range of templates can be used for a number of issues, including lodging complaints against firms or reporting general problems with services such as a loss of connection.

In addition, the letters can be used when consumers are looking to switch broadband providers and are seeking a Migration Authorisation Code (MAC).

Internet service providers have to provide the code, which is valid for a period of 30 days, within five working days of receiving a request for one.

Ofcom recently confirmed it is looking to make a series of improvements to its Voluntary Code of Practice on Broadband Speeds.

Among the proposed changes are calls for providers in the UK to outline the actual speed that consumers can expect early on in the sales process.

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