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Subscribers to Virgin Media's range of broadband packages now have access to a new support service launched by the company.

Called the Digital Home Support Service, the scheme is replacing the Virgin Media PC Helpline and will offer expertise on a range of technical issues outside the general scope of the firm's usual support service.

The team will be able to solve problems that arise in a range of hardware, software and operating systems and also use remote control technology which eliminates the need for a technician to make a house call.

Jon James, Executive Director of Broadband at Virgin Media, said: "We're launching the UK's best value help service from any internet service provider, both to help customers get the most out of their PCs and home devices, and to help them fix annoying everyday problems."

The launch of the Digital Home Support Service has come after Virgin Media confirmed its products are to be showcased in new Best Buy electronics stores, which will be opening across the UK from next month.

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