closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
default

Consumers believe that the difficulty of getting a migration authorisation code (MAC) is a big obstacle to switching broadband provider, according to new research.

The study by Moneysupermarket.com found that 34 per cent of those who have switched in the past year experienced a delay getting a MAC, despite regulations calling on providers to issue the codes within five working days.

One in six suggested the process of getting a MAC was too complicated, while two out of five people said they did not know what the code is.

Mike Wilson, Broadband Manager at Moneysupermarket.com, said he did not understand why delays occur.

He added: "The fact that customers give up on swapping to a better deal solely because of MAC problems is not acceptable - people are losing out on big savings."

Previous research by Moneysupermarket.com revealed that one in three people think super-fast broadband coverage will encourage illegal downloading.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Angela 6 days ago Complaint over broadband... I have tried to claim my £200 cash back over the past 9 months which I have never received or had any...
  • Josh Cropper 6 days ago Government scheme gets superfast... 10Mbps by 2020? Careful guys... They're gonna hack super fast dial up into your eyes by 2030 at this...
  • David Longstaff 1 week ago How to fix Sky Q's 'too bright'... Swiping, or clicking, right brings up the last program pop up then pressing back removes it, with no...

Search news