closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
default

Broadband provider TalkTalk claims the Ofcom ruling on home phone cancellation fees will have no bearing on the levels of customer service it offers to subscribers.

The media regulator has decided that, in accordance with the Unfair Terms in Consumer Contract Regulations 1999, home phone providers must reduce the amount they charge to consumers switching vendor by up to 85 per cent.

However, a spokesperson for TalkTalk said the firm is already committed to dealing with customers in a fair and straightforward manner and the Ofcom announcement "does nothing to change that".

"We have always offered best value and strongly believe that customers should be able to choose the deal that is right for them and switch simply and easily - and this principle applies to voice-only and voice and broadband services," they stated.

The spokesperson added that the TalkTalk Early Termination Charge policy is presently "the most simple and customer-friendly in the industry", containing a limited number of charge-points that are easy to understand and "set at a fair and reasonable level".

"We've always been clear about Early Termination Charges to ensure that customers are fully aware of any charges they may incur."

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news