Subscribers to Aspire Internet's broadband services have been unable to access the web for almost a week after being caught up in a supplier dispute.
The internet service provider (ISP), formerly known as EurISP, said all services on its online realms had been suspended during the migration process to a new provider.
Consumers had reported difficulties in contacting the firm to establish the nature of the problem, but Aspire's Sarah Douther released a statement yesterday (Monday September 13th) saying the ISP was working to resolve the issue.
She claimed that internet services would be restored as soon as Aspire's previous upstream provider signed the necessary paperwork, or a circuit migration process could be completed.
Ms Douther confirmed that Asipre has contacted Ofcom to complain about its current situation, but a precise date for the restoration of services could not be given as yet.
"We apologise for any inconvenience this has caused, and will try to keep you updated," she said.