Internet service provider (ISP) TalkTalk has been forced by telecoms regulator Ofcom to hand out millions of pounds worth of refunds to its broadband bundle customers.
After an extensive investigation, Ofcom found that TalkTalk and Tiscali had received huge numbers of complaints from customers claiming they had been incorrectly billed.
Some broadband users were even charged for services they had not even signed up to.
Ofcom noted that TalkTalk had been extremely cooperative and therefore it would not impose a fine on the ISP, however, TalkTalk will have to make a total of £2.5 million in refunds and goodwill payments to its customers.
And Ofcom has claimed that if TalkTalk fails to stem the flow of complaints it receives from customers, the regulator may have to issue a fine in the future.
In total, 1,100 TalkTalk customers complained after the firm aggressively demanded the payment of non-existent bills.
Last year, when the issue came to light, Ofcom said the broadband bundle provider had to clean up its act.