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Internet service provider (ISP) Virgin Media has welcomed the publication of Ofcom's new report on customer service levels within the UK home broadband sector.

The ISP was found to be the best-performing fixed-line UK broadband provider between October 2010 and February 2011, receiving just 0.20 complaints per 1,000 customers.

Neil Berkett, Chief Executive Officer at Virgin Media, said he was pleased with the outcome of the Ofcom report.

He claimed that since the ISP was formed in 2007, its mission has been to put customers at the heart of all business activities.

"Delivering outstanding customer service has been our highest priority and we're pleased to see Ofcom's report demonstrates our approach is generating the right results," Mr Berkett stated.

However he acknowledged that Virgin Media is "still on an ongoing journey", noting that building an impeccable customer-centric organisation takes time and dedication.

"We're committed to making Virgin Media the only choice for customers looking for the best products, coupled with the best customer service of any [broadband] provider in the UK."

The Ofcom report named O2 as the best mobile broadband provider during the study period, with the ISP receiving just 0.04 complaints per 1,000 customers.

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