Many consumers are put off switching broadband due to fears over the potential for internet downtime, a new survey has indicated.
Research conducted by industry news provider ISPreview.co.uk found that 35.3 per cent of respondents were worried about losing access to the web during the changeover period.
This was the major switching broadband worry among consumers, ahead of fear of costs, which was cited by 27.3 per cent of interviewees.
Some 12.6 per cent of respondents said they thought it would be too much hassle to change internet service provider (ISP), while 1.4 per cent said they would not know how to do it.
Mark Jackson, Editor of ISPreview.co.uk, said that unfortunately, the process of switching ISP isn't always a smooth one.
He noted that a number of telecoms platforms suffer from issues of technical incompatibility, which can lead to delays in restoring broadband services.
However, an Ofcom study published earlier this year indicated that two-thirds of consumers are still considering switching broadband provider this year.