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Ofcom is making progress in its bid to improve the broadband switching process for consumers, it has been reported.

According to, the communications regulator will soon publish the outcome of its Strategic Review into Consumer Switching.

Last year, Ofcom launched a consultation into the Migration Authorisation Code process after a study found that almost four in ten consumers believe it is too complicated.

The news provider says Ofcom is now planning to launch a second consultation document, which it expects will be accompanied by a summary of the initial proposals.

A separate Ofcom study published last autumn revealed that UK consumers believe the switching process is less complicated than three years ago.

Some 86 per cent of survey respondents said they were happy with the switching broadband process, compared to 73 per cent in 2008.

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