A technical glitch meant series linkers were unable to record entire series of programmes through Virgin Media's vaunted TiVo service.
The problem occurred on Saturday (July 23rd) when some users noticed the box failed to record series links, reports seenit.co.uk.
In a post on Virgin Media's support forum, the company said a technical update meant the device was unable to detect programmes within the TV guide.
It meant programmes customers thought had been set to auto-record simply didn't.
The service is now understood to be working correctly, with Virgin Media quoted by reghardware.com as saying on its Twitter feed: "Woohoo! Really sorry for the interruption."
Virgin Media has claimed that the service can record three shows at once.
The service offers users catch up TV, on demand movies and shows, and the ability to pause and rewind live TV and set programmes to record from their laptops and mobile phones.
Virgin Media recently claimed it had achieved internet speeds up to 250 times faster than the national average during a trial in London. The firm said speeds of up to 1.5Gb were recorded around Old Street in the capital.
Communications Minister Ed Vaizey said: "It is fantastic to see the fastest internet speeds in the world over cable being trialled here in the UK.
"This exciting development will help attract new companies and entrepreneurs to the area, bringing new jobs and growth to this part of the capital."