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More than half of all mobile broadband users are continuing to suffer from poor download speeds, it has been reported.

According to a new report from Acision, 54 per cent of dongle users are suffering from slow speeds in 2011, which is affecting their customer experience.

However, the study suggested that broadband services are improving, as 67 per cent of consumers reported speed issues when questioned last year.

Meanwhile, 42 per cent of survey respondents said they had experienced connection problems, down from 45 per cent in 2010.

Steven Van Zanen, Senior Vice President for Marketing at Acision, said that - in spite of well-publicised network investment and upgrades to LTE/4G - the level of customer satisfaction illustrates how infrastructure upgrades alone cannot address the quality of experience issues with mobile broadband.

"In order to maintain a sustainable competitive edge, operators need to evolve from a purely technology-driven approach to a more customer-centric approach and gain control of all aspects of the service," he claimed.

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