Almost one-third of broadband users in the UK have suffered a service outage due to bad weather, a study has revealed.
Some 32.8 per cent of respondents to an ISPreview.co.uk survey said they had lost access to the internet due to snow, thunderstorms and other severe conditions.
While 67.1 per cent of consumers said they had never experienced such a problem, 19.3 per cent said weather-related outages were a "common" problem.
This meant they had suffered more than three losses of connectivity due to poor weather conditions per year.
A further 14.8 per cent of respondents said such incidents were "uncommon", meaning they typically occur two or three times per annum.
And 21.8 per cent of people surveyed by ISPreview.co.uk said they had never experienced a problem with broadband connectivity during bad weather.
The study may alarm UK broadband providers, who are eager to achieve high customer satisfaction rates.