closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
BT news

Hundreds of thousands of BT customers lost access to their broadband and home phone services following an outage on Monday (October 3rd).

A power failure at a major exchange in Birmingham saw around five per cent of the broadband provider's subscriber base affected.

Business users in particular were badly affected by the outage, which occurred at around 13:00 BST.

A BT spokesperson said: "We can confirm that, as a result of a power failure at one of our major exchanges, some customers may have experienced loss of broadband service for a brief period.

"Some business customers' broadband service may have been affected for a slightly longer period."

The spokesperson confirmed that all services were restored by Monday evening, with the majority of BT's consumer broadband customers' regaining their connection within an hour.

As of May 2011, BT had approximately 5.7 million broadband customers in the UK.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Hanna 1 day ago BT Vision customers to get free... Totally. Cannot record without upgrade no word of what it will cost. We never asked for upgrade, had to...
  • B 3 days ago Virgin Media apologises for... 'less than 1% may have noticed'. I'll wager that statement is purely because the majority of their...
  • Marzena Piersa 4 days ago Virgin Media has happiest... I have been waiting 6 weeks for fixing the issue, since the beginning of April. Hub was replaced,...

Search news