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BT is issuing fibre broadband customers with a new super-fast broadband modem, it has been reported.

According to The Register, BT Infinity subscribers are scheduled to receive a new Huawei EchoLife HG612 unit, enabling them to make the most of their fibre-to-the-premises connection.

The broadband provider has received numerous complaints about broken and underperforming modems, so is taking this step in a bid to improve customer service levels.

In a letter to 40Mb fibre broadband customers, BT stated: "To make sure you always get the best possible broadband services, we're going to swap your Openreach modem for a better one, for free.

"The new modem improves your broadband connection, so your BT infinity will be even better."

BT is currently investing £2.5 billion rolling out fibre broadband services around the UK, and is aiming to equip 90 per cent of the population with super-fast download speeds by 2014.

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