Home broadband users can take a number of simple steps to improve their broadband speeds, it has been reported.
According to Isaac Fofie, a TalkTalk engineer based in south London, plugging the router into the telephone master socket, rather than an extension, is a simple but important piece of advice.
Broadband users should also check their filters, as these make sure analogue phone calls do not interfere with the digital broadband signal.
"Unfortunately, something as simple as a pet licking a filter or a football bumping into it can cause damage," Mr Fofie stated.
He explained that replacements can be purchased from any broadband accessories shop.
Mr Fofie noted that the way computers and mobile devices connect to the internet can also have a bearing on the download speeds received.
"Wireless broadband is handy but it’s not always as fast as using a cable," he noted.
"If you want to use Wi-Fi and the connection speed is dropping off a lot, it could be that your Wi-Fi frequency is clashing with a neighbour’s."
Other things worth checking includes the caches on the computer - the records of all the web pages that have been visited.
Mr Fofie explained that when the cache gets too big, it can look like a slow internet connection.
Equally, infected PCs can have an impact on the download speeds received," he stated.
"If you’re with TalkTalk, you can set up HomeSafe in about a minute and that helps protect your computer really well," Mr Fofie added.
Finally, customers need to consider whether there are any other machines using the internet connection.
"If so, try turning off any Peer2Peer applications or instant messaging," Mr Fofe suggested, as this can help improve download speeds.