Sky received fewer customer complaints than any other major fixed broadband provider during the final three months of 2011, a new report has revealed.
Figures published by Ofcom reveal the satellite TV and broadband provider received just 0.17 complaints per 1,000 customers between October and December.
This was down from 0.19 in Q3 2011 and 0.20 in Q2 2011, marking a gradual improvement for the entertainment and communications giant.
Virgin Media was close behind in the final quarter charts, with the broadband provider receiving just 0.18 complaints per 1,000 subscribers, down from 0.19 in Q3 2011.
That said, 12 months earlier Virgin Media recorded just 0.10 complaints per 1,000 customers - a performance none of the major providers has managed to emulate since.
In the latest survey, BT Retail saw 0.40 complaints per 1,000 customers, down from 0.50, while Orange experienced a slight rise from 0.44 to 0.48.
TalkTalk was the worst performer among the five major providers, seeing the number of complaints rise from 0.55 per 1,000 customers to 0.61.
Back in Q4 2010, the firm saw 0.78 complaints, rising to 0.81 in the following quarter, after which a significant improvement was witnessed to 0.58 and 0.55.
As such, the latest rise in complaint numbers is likely to come as a slight disappointment for TalkTalk.
Ofcom explained that far fewer complaints were received from mobile broadband customers during Q4, compared to those taking fixed-line services.
The media regulator found that Orange received the most complaints about its mobile services, with 0.17 per 1,000 customers.
"The significant increase in complaints against Orange was driven by their announcement to increase their monthly plan prices for all customers including those who were tied into existing contracts," Ofcom stated.
Next in the chart was Three, with 0.15 complaints, followed by T-Mobile, Vodafone and Virgin Media on 0.07 per cent and O2 the best performer with 0.02.