closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
TalkTalk Logo 2017 blue

TalkTalk lost another 19,000 broadband customers during the second quarter of 2012, it has been reported.

The rate of subscriber attrition increased slightly on the first quarter of the year, when 13,000 switched to another broadband provider or cancelled their services.

This means TalkTalk's broadband customer base fell from 4,066,000 to 4,047,000 between April and June 2012.

TalkTalk said the figures reflect a soft gross additions environment and longer lead times on connections.

However, the firm noted that another 66,000 customers signed up to its higher-tier TalkTalk Plus broadband deal during Q2 2012.

And it also recorded ten per cent growth year-on-year in fully unbundled customers - which represents progress for the firm.

Describing the last quarter as "an encouraging start" to the financial year, TalkTalk Chief Executive Dido Harding said the firm is continuing to improve customer service.

She claimed that the company returned to customer growth during June, although this increase in subscribers was offset by losses in April and May.

Ms Harding said the improving subscriber figures provide "a great base" from which to launch its new YouView TV service.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Sandy Birch 22 hours ago BT Vision customers to get free... There are 2 links offered on the invitation letter to get a new YouView+ upgrade. does...
  • Dilson Von Belper 2 days ago BT Smart Hub review I agree ..but I called BT and had such a fight, many calls back and forward to India and South Shields ,...
  • Melanie Jane Shields-Appleton 3 days ago Ofcom unveils plan to bring... Hi David, I moved a 3 year old house on the 5th April, I was assured by BT I would get fibre but once I...

Search news