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The number of complaints made about fixed broadband services fell in the UK during the second quarter of the year.

Latest figures from Ofcom point to improving levels of customer service across the board, with BT, Sky, Orange, Virgin Media and TalkTalk recording better scores than in Q1 2012.

Sky saw the number of complaints fall from 0.15 per 1,000 customers to 0.10, while BT witnessed a drop from 0.38 to 0.31.

Orange (0.37 to 0.24 complaints per 1,000 customers), Virgin Media (0.17 to 0.15) and TalkTalk (0.56 to 0.42) also performed better during the second quarter of the year.

TalkTalk remained the most complained-about broadband provider out of the 'big five', however the firm continued its recent improvement in the Ofcom study.

As recently as Q1 2011, the firm received 0.81 complaints per 1,000 customers - almost double the current number.

Speaking to, a spokesperson for the broadband provider explained that TalkTalk received its lowest-ever number of complaints about landline and broadband services during Q2 2012.

"There were 35 per cent fewer landline complaints compared with the same quarter last year, while broadband complaints fell 28 per cent," they stated.

"We recognise that there is still work to do and we are continually pushing through improvements."

The spokesperson said that technical faults are being fixed faster, more support is being offered when customers move house, and the firm's online support system - which now accounts for 70 per cent of customer contacts - is being "further enhanced".

"We’ll strive to continually offer great value to our five million customers," they told the news provider.

In terms of pay-monthly mobile broadband services - which account for 95 per cent of complaints in the mobile segment - Three received the highest number of complaints.

The firm saw 0.19 complaints per 1,000 customers, the same as in the previous two quarters.

T-Mobile came nest with 0.17 complaints (down from 0.18 in Q1 2012) followed by Vodafone (0.15 per 1,000 customers), Orange (0.14), Virgin Mobile (0.10) and O2 (0.05).

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