Plusnet is engaging with UK consumers in a bid to raise online participation rates.
The broadband provider has marked Get Online Week 2012 by taking part in a special event at Sheffield Town Hall, where local people were shown how to make the most of the web.
Plusnet claimed there are still eight million people in the UK who do not use the internet - and this may be impeding their quality of life as more services move online.
The firm said people are "missing out on all sorts of benefits and conveniences" by failing to embrace the internet.
"A group of knowledgeable 'Plusnetters' helped out today by getting locals up and running on the internet," the firm explained.
"Our volunteers shared tips on online shopping, gave advice on how to stay in touch with friends and family via email and social networks, and answered various IT and internet-related questions."
Get online week runs from October 15th to October 21st 2012.