Skip to main content
Menu
Jump to navigation
Orange news

Orange has replaced TalkTalk as the UK's most complained-about fixed broadband provider.

The firm - a subsidiary of EE in the UK - received 0.50 complaints per 1,000 customers during the third quarter of 2012.

This was up from 0.29 per 1,000 customers in the second quarter of the year, according to figures published by the media regulator Ofcom.

TalkTalk received 0.35 complaints per 1,000 customers, down from 0.42 in the April to June 2012 quarter.

Ofcom said the data revealed "a significant spike" in complaints about Orange's home broadband services in September.

"This appears to be related to Orange’s customer notification of the withdrawal of its free broadband offer unless customers acquired line rental from the company," the regulator stated.

The number of complaints received by TalkTalk remained higher than the industry average of 0.24 per 1,000.

However, Q3 2012 is the first quarter since Ofcom began publishing data that TalkTalk did not have the highest volume of broadband complaints.

As recently as the first quarter of last year, the firm received 0.81 complaints per 1,000 customers; more than twice the industry average at the time.

BT also generated above average complaints levels during Q3 2012, rising slightly from 0.31 to 0.34 per 1,000 subscribers.

Virgin Media saw its score drop from 0.15 per 1,000 customers to 0.12, marking a slight improvement for the firm.

But Sky’s broadband service attracted fewest complaints – 0.09 per 1,000 customers, down one hundredth of a percentage point from 0.10 in Q2 2012.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Jenna 1 day ago Kung Fu Panda is available for... I've been billed the full price for this 13.99 absolutely not happy as it said it was free
  • Tony 1 day ago Virgin Media to hike prices I'm a pensioner and my pension cannot keep up with these price rises, so i have been looking at other...
  • Andrew Tunnicliffe 2 days ago Vodafone home broadband line... I tried, Vodafone failed at the first hurdle due to them not being able to port my number over from BT....

Search news