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Energy and broadband supplier SSE has offered to give subscribers £20 if they are unhappy with the customer service they receive.

The company has launched a new £20 Customer Service Guarantee, which outlines five commitments it intends to honour in order to ensure customer satisfaction.

These include the company calling people back when promised, never transferring customers more than once during a call, without consent, and giving subscribers the opportunity to speak to a manager if they ask.

SSE has also pledged to try its best to help customers who call the helpline to save money, either through detailing the products and deals that best suit their needs, or telling people how they could benefit from any discounts the company offers, while tips will also be provided to help reduce bills.

Finally, the company has promised to help people with their energy bills, whether this is ascertaining whether customers can benefit from government grants, or offering them priority services.

SSE pledges to give broadband and energy customers £20 for each of the five points on its charter that it fails to provide, meaning £100 could be paid out if none of the requirements are met.

Alistair Phillips-Davies, Deputy Chief Executive of SSE, said the company is looking to enhance the service it provides to every subscriber, and the monetary incentive should offer encouragement to people.

He added: "This is about more than just £20. It's about setting ourselves ever higher standards and making ourselves fully accountable for meeting them, not just talking about them."

Under the terms of the offer, SSE will first seek to establish whether the claim itself is valid, and definitely a fault of the company, as customer error will not be constituted as SSE being at fault. People must also report the failure within ten days of it first occurring.

The monetary reimbursement, if deemed valid, will then be deducted from the customer's next energy or broadband bill.

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