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The media regulator Ofcom has published data revealing the number of customer complaints received by the UK's leading broadband providers in Q1 2013.

Between them, BT, Sky, Virgin Media, EE and TalkTalk received 0.22 complaints per 1,000 fixed broadband subscribers between January and March.

EE received the most complaints as a proportion of its broadband customer base, at 0.57 per 1,000 subscribers.

Ofcom said the majority of these issues were caused by difficulties in changing broadband provider, as well as service problems.

TalkTalk and BT generated above-average complaints at 0.36 and 0.33 per 1,000 subscribers respectively, while Sky saw 0.10 complaints per 1,000 customers.

Virgin Media (0.08 per 1,000) proved to be the best performer in this respect, seeing the lowest number of complaints for the first time since Q2 2011.

In the same report, Ofcom also revealed how service providers fared in the pay-TV market.

During Q1 2013, Ofcom received the most complaints about BT Vision - with 0.29 per 1,000 customers.

This was up from 0.24 per 1,000 subscribers in the previous quarter, with common issues relating to billing and service provision.

Virgin Media saw 0.04 complaints per 1,000 customers - matching the industry average - while Sky had the lowest number at 0.02 per 1,000 pay-TV subscribers.

Claudio Pollack, Director of Ofcom’s Consumer Group, said it is "important" that service providers continue to work to improve their performance.

“We’re committed to providing consumers with valuable information to help them choose a provider that best suits their needs," he stated.

"Consumer complaints also help us to identify where to target any necessary enforcement action and ensure that providers comply with our rules.”

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