Skip to main content
Jump to navigation
Customer news

Ofcom is set to announce reforms to broadband switching processes in the UK, it has been claimed.

According to, the communications regulator is set to unveil its chosen method for changing service providers, following a lengthy review of industry practices.

At present, the approach to switching depends on the choice of platform used by a broadband provider and the product selected by the end-user.

However, Ofcom is eager to standardise the industry, in a bid to improve customer service and avoid broadband downtime during the switch.

A spokesperson for the regulator told that - after more than two years of investigation - the findings of its review are set to be published in summer 2013.

“Having considered all responses to last year’s consultation in great detail alongside new evidence in what is a highly complex area, we are currently completing work on our policy decision statement," the Ofcom representative stated.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news