closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Customer news

Ofcom is set to announce reforms to broadband switching processes in the UK, it has been claimed.

According to ISPreview.co.uk, the communications regulator is set to unveil its chosen method for changing service providers, following a lengthy review of industry practices.

At present, the approach to switching depends on the choice of platform used by a broadband provider and the product selected by the end-user.

However, Ofcom is eager to standardise the industry, in a bid to improve customer service and avoid broadband downtime during the switch.

A spokesperson for the regulator told ISPreview.co.uk that - after more than two years of investigation - the findings of its review are set to be published in summer 2013.

“Having considered all responses to last year’s consultation in great detail alongside new evidence in what is a highly complex area, we are currently completing work on our policy decision statement," the Ofcom representative stated.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Neverironic 21 hours ago TalkTalk rolls out Next... Just got the upgrade. Now it's not possible to edit the channels that are visible - the yellow 'edit'...
  • 1jamessmith1 1 day ago BT to trial broadband service... Complete hot air. As on 20Th Jan 2017, no one is prepared to offer fibre broadband with out a phone line,...
  • GraceC 2 days ago Plusnet ‘unusable’ amidst... Does anyone know if this is an ongoing issue? We are having major issues at the moment, even plugged into...

Search news