Ofcom is set to announce reforms to broadband switching processes in the UK, it has been claimed.
According to ISPreview.co.uk, the communications regulator is set to unveil its chosen method for changing service providers, following a lengthy review of industry practices.
At present, the approach to switching depends on the choice of platform used by a broadband provider and the product selected by the end-user.
However, Ofcom is eager to standardise the industry, in a bid to improve customer service and avoid broadband downtime during the switch.
A spokesperson for the regulator told ISPreview.co.uk that - after more than two years of investigation - the findings of its review are set to be published in summer 2013.
“Having considered all responses to last year’s consultation in great detail alongside new evidence in what is a highly complex area, we are currently completing work on our policy decision statement," the Ofcom representative stated.