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Sky and Virgin Media jointly achieved the highest customer service satisfaction scores in 2013, it has been reported.

Figures published by Ofcom reveal the rival firms achieved scores of 71 per cent - with both Sky (63 per cent in 2012) and Virgin Media (21 per cent in 2012) improving their performance this year.

The media regulator compared feedback for the UK's five largest fixed broadband providers, with 6,000 consumers interviewed about their customer experience.

BT was the third best performer in the Ofcom survey, with 63 per cent satisfied with their experience - the same number as last year.

Orange/EE was only just edged out by BT by a fraction of a per cent - the firm improved its score from 59 per cent to 63 per cent in 2013.

TalkTalk earned a customer satisfaction rating of 62 per cent, which was up from 60 per cent last year.

Ofcom revealed that the most common reason for broadband customers contacting customer services was connection speed (16 per cent).

Some 12 per cent did so to change their broadband package or service.

In terms of mobile services, O2 was the best performer - seeing its customer satisfaction score rise from 76 per cent to 82 per cent.

Vodafone improved massively - from 61 per cent to 77 per cent - in 2013 to claim second place, while Three also saw a gain - from 67 per cent to 74 per cent.

T-Mobile/EE (71 per cent) was the next-best performer, ahead of Virgin Mobile (71 per cent) and Orange/EE (67 per cent).

Where pay-TV services are concerned, Sky received the highest rating (80 per cent), ahead of Virgin Media (77 per cent) and BT (59 per cent). TalkTalk was not included in the 2013 poll.

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