BT has been criticised for failing to inform communities in Devon and Somerset if and when they are going to receive a fibre broadband upgrade.
The Connecting Devon and Somerset programme signed a deal with BT for the provision of super-fast broadband in rural areas over 12 months ago.
Under the terms of the agreement, 90 per cent of homes and businesses across the neighbouring counties will gain access to fibre broadband.
The remaining ten per cent of premises are to gain access to minimum download speeds of 2Mb.
However, as reported by the Western Morning News, BT is still carrying out surveying work to decide which exchanges will be upgraded.
This means many home and business owners remain in the dark over whether they will be able to upgrade to super-fast broadband.
Graham Long, an Upottery Parish Councillor, said some people will have to wait until 2016 for a decision - something he described as "unacceptable".
"The bottom line is that it’s going to put us on the wrong side of the digital divide," he stated.
Mr Long noted that residents pay the same taxes, regardless of whether they live in a fibre-enabled area or not.
And as such, they can expect the same level of service in terms of broadband provision.
Laurent Boon, BT's Programme Manager for Connecting Devon and Somerset, said the broadband provider refrains from making rollout announcements until it has decided exactly where it is going.
"We don’t want to put information on maps that’s not substantiated," he stated.
Some £94 million in funding has been made available to the Connecting Devon and Somerset programme, in a bid to improve connectivity in two of the UK's most rural counties.