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Broadband provider Plusnet has received a sixth consecutive Recommended Provider award from consumer group Which?

The Yorkshire-based service provider - whose motto is "We'll do you proud" - received a five-star rating for value for money, accuracy and clarity of bills.

It also gained a four-star rating in all other judging categories, including connection speed, ease of set-up, ease to contact to the service provider, overall customer service experience, reliability of the connection and technical support.

In order for an organisation to be named a Which? Recommended Provider, the selected product must receive an overall score of at least 70 per cent in the group's consumer survey. It must also attain average or above ratings for all other aspects of service.

Plusnet home broadband gained an overall score of 73 per cent, qualifying it for the Which? Recommended Provider award.

Andy Baker, Chief Executive Officer at Plusnet, said that to get the recommendation for the sixth time running, based on genuine customer feedback, is testament to the improvements made by the broadband provider in recent months.

He claimed the company continues to offer value-for-money broadband to its customers, while delivering improved customer service.

Mr Baker said Plusnet has taken "extensive steps" to reduce the length of time subscribers are kept waiting to speak to a customer service representative.

He explained that a second customer service centre has opened in Leeds recently, and permanent members of staff are being added to the team on a weekly basis.

"The broadband needs and queries of our customers continue to change and we are currently multi-skilling a significant number of our service team to increase their technical knowledge," Mr Baker stated.

"We’ve also further invested in our telephony systems and are simplifying processes to ensure customers get resolution as quickly as possible."

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