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Thousands of Sky broadband customers in the north-west of England have been affected by a major broadband outage.

The service provider said it suffered a "multiple exchange outage" on Friday October 17th - one that affected subscribers in Liverpool, Manchester and other areas in-between.

Affected customers lost access to both internet and home phone services as a result of the problem, which began in the early hours of Friday morning.

Birkenhead, Runcorn Main, Bury, Stockport and Alderley Edge were among the 37 telephone exchange areas hit by the outage.

Sky apologised for the outage and deployed engineers to resolve the issue as soon as possible.

"We understand from our technical teams that the fault has been caused by complications with planned network maintenance," the firm noted.

Sky's engineers were able to fix the problem, ensuring normal broadband and phone services were restored by Saturday October 18th.

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