A housing estate close to Glasgow has been identified as a broadband blackspot.
Research conducted by Actual Experience highlighted connectivity problems at the Lenzie residential development in East Dunbartonshire.
Pauline and Graeme Sands' home in Rutherford Drive on the estate received a 54.3 per cent broadband connectivity score in the summer of 2014, reports the Scotsman.
But by November, this had fallen to 31.2 per cent - lower than the Falkland Islands (37.7 per cent), which is considered one of the worst internet spots in the world.
In the Actual Experience study, a score of 80 per cent is 'very good' and 70 per cent is adequate. But when the connectivity score drops to 60 per cent of lower, consumers have real difficulty using the internet.
Ms Sands explained that there has been a problem with her home's broadband connection since the family moved in back in April 2011.
The situation only got worse as more homes were built on the estate, she noted.
According to Ms Sands, not enough cables have been laid to cope with the demand for broadband and home phone services.
"It is completely ridiculous," she claimed. "You just wonder why a development would be given permission without ensuring that there is enough cabling for the internet.
"You wouldn’t not have water, gas or electricity, and the same should apply for the internet and phones."