closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
EE news

Thousands of EE customers are to gain money back from their mobile broadband provider, after it was revealed the firm incorrectly charged VAT on data used abroad.

Customers affected by the error, which concerned data used outside of the European Union between October 2012 and 2014, are set to earn between £2 and £80 each.

Around 0.5 per cent of EE's customer base has been overcharged, and can expect their account to be credited with the money owed.

Those affected have been contacted by EE by text message, and their balances will be automatically updated.

Former EE customers, who no longer have accounts with the firm, need to contact the broadband provider directly in order to receive a refund.

According to EE spokesperson David Nieberg, a configuration error in EE's billing system, made following a system change, led to a small number of customers being overcharged for data.

"This was a mistake, and we are now refunding these charges and contacting affected customers to apologise for the error," he stated.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Michael Simpkins 1 day ago BT price rises: everything you... BT are a joke and always will be. Let the customer base diminish. They deserve everything they get and more
  • Luisa 1 day ago Vodafone home broadband line... I was with vodafone for several months suckered in by the price. From day one the service has been...
  • Spectrum Internet UK 1 day ago Government launches voucher... Spectrum Internet ( www.spectruminternet.com ) is one of the ISPs that is working with businesses in...

Search news