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bt home hub 5

BT has deployed a firmware fix for fibre broadband customers using its HomeHub 5A router.

Some BT Infinity subscribers had reported a series of random disconnections and device reboots over the last week, but BT believes this problem has now been solved.

A fix, which includes a configuration change, was rolled out to all customers on Monday February 23rd, reports

StephanieG, a BT Community Manager, confirmed that BT's technical team had solved the problem, meaning router performance should be back to normal.

"The fix is a configuration change to the current firmware We apologise for this issue and thank you for your patience," she stated.

"If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection."

Since deploying the fix, BT has reported a "significant decrease" in the number of HomeHub 5A routers losing their connection.

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