EE was the worst broadband provider for customer complaints during the first quarter of 2015, after Ofcom published its latest analysis of the UK's mobile, pay TV, phone and broadband providers.
The report focused on a handful of some of the UK's biggest providers, particularly those boasting a market share of at least 1.5 per cent. Complaints were measured over a sample of 1,000 subscribers, meaning that rankings are compiled in relative terms.
EE (0.56 complaints per 1,000 customers) was found to be the biggest disappointment when it comes to fixed broadband services, with complaints coming out well ahead of nearest rivals BT and TalkTalk, which both held steady positions with 0.25 to 0.26 respectively.
Among the top complaints for EE customers were problems relating to faults, service and provision (37 per cent), as well as billing, pricing and charges (20 per cent) and complaints handling (20 per cent).
Claudio Pollack, Director of Ofcom’s Content and Consumer Group, said: “Publishing provider-specific complaints data is one way we’re able to help consumers make informed choices about the services on offer to them. The reduction in the total volume of complaints is welcome, but there is still room for providers to improve their performance.
"This report is one of a number of ways we seek to give providers incentive to address areas of customer dissatisfaction.”
There was widespread improvement for providers within the pay TV market, with all operators recording steady falls in complaints compared to the previous report.
However, it still makes bad reading for BT and TalkTalk, which both recorded 0.15 and 0.12 complaints per 1,000 customers respectively.