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Sky has welcomed Ofcom's decision to review the future of BT's Openreach system, amid claims that the existing structure is harming services for both customers and businesses.

Ofcom's pledge to look into the future of Openreach came as part of its recent Strategic Review of the UK digital communications market.

Sky Chief Strategy Officer Mai Fyfield said: “For too long, consumers and businesses have been suffering because the existing structure does not deliver the innovation, competition and quality of service that they need.  

"We believe Ofcom should now move quickly to ask the Competition and Markets Authority (CMA) to undertake a full competition inquiry.  

"In a rapidly changing sector, it is vital for the UK that the national telecoms network delivers a service fit for the 21st century.”

In an initial submission to Ofcom’s Strategic Review of Digital Communications, Sky claimed there was evidence to suggest that a history of under-investment had led to various problems relating to service quality, including network faults, failures to meet targets in repairing faults and delays to installing new lines.

Sky said that 90% of new line installations requiring an Openreach engineer to attend took over 10 days, while nearly one in 10 such operations took over 30 days.

It added that Openreach misses more than 500 appointments every month to install new lines for Sky customers and fails to complete another 4,000 jobs during that time.

The response from Sky comes after BT called on Ofcom to do more to address the dominance held by the company in the pay TV market.

Despite bold moves made by BT in enhancing the BT Sport package, it claims Sky still holds a 64% share in the pay TV market, which it says is harmful to competition in the sector.

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