Skip to main content
Jump to navigation
Other 2 news

The number of complaints made about communications companies during the first six months of 2015 saw a slight increase compared to last year, new figures have suggested.

Data gathered by Ombudsman Services found the number of complaints it had received during that period totalled 10,184; an increase of two per cent on the same time last year.

Common complaints included issues over service (25%), billing (24%) and contract issues (16.3%).

Problems with billing was an area that saw the biggest rise of 135 per cent, while the volume of complaints received about service and contract issues have slightly decreased. The report claims these figures suggest communications firms are improving in these areas.

In fact, since the beginning of the year, overall complaint volumes have been decreasing month by month, which could again indicate that companies are managing complaints more effectively.

Lewis Shand Smith, Chief Ombudsman at Ombudsman Services, said the latest results were encouraging but warned the communications industry still needed to do more when it comes to handling complaints.

He said: "From April to June this year, we saw a steady decrease in the number of complaints we received month-on-month, which could mean the communications sector is starting to take important steps to improve its customer service and complaints handling.

“However, there is still room for improvement. Our research suggests thousands of people could still be suffering from poor broadband connections or from mistakes and confusion on their bills but not doing anything about it."

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news