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Customers forced to pay for a BT Sport package will be allowed to exit the deal, it has been confirmed.

The change in BT's policy comes after a consultation with Ofcom and a number of complaints from customers over a £5 charge for new channel BT Sport Europe.

BT Sport was previously free to BT broadband customers, but they will now have to pay extra or downgrade their subscription to the free BT Sport Lite package.

The full package remains free for BT TV subscribers.

BT initially wrote to customers over June and July to inform them of the change and that the charge would start to be added to their bill from August 1st unless they downgraded by July 31st.

However, many subscribers argued that the move would see them risk paying for an extra cost they had not previously agreed.

Customers will be given up to four weeks following the first billing including the extra charge to file a complaint.

Any customer favouring such action will be offered a refund of any extra charges paid, as well as the chance to downgrade to BT Sport Lite or cancel their sports subscription completely.

The company also confirmed to Ofcom that it is planning to review the terms and conditions of the BT Sport contract.

The launch of BT Sport Europe has coincided with the company securing exclusive rights for UEFA Champions League coverage for the next three years at a price of £897 million.

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