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BT broadband customers who have paid for BT Sport channels they didn't want are to be given “no quibbles” refunds, industry regulator Ofcom has stated.

It comes after a number of BT customers complained they had been treated unfairly having been automatically charged for the provider's sports TV packages.

Others also complained about being moved into new contracts with higher fees.

The changes to the service came on the back of BT expanding its sports offering on August 1st, which saw it give customers the choice of a four-channel premium package and a basic single-channel package.

The provider began charging broadband customers £5 for its new BT Sport package back in April, having previously offered it for free, with the move sparking what Ofcom described as a "surge" in customer complaints

A spokesman for the regulator said: “Ofcom has received a significant increase in the number of complaints about BT Sport since customers started to receive notification of the changes to BT’s TV sport offering. 

"Ofcom spoke to BT about these complaints and following our intervention, BT has put in place a range of options to ensure existing BT customers are not treated unfairly as a result of the changes."

Following discussions with the regulator, BT has subsequently agreed to refund customers who had previously watched BT Sport for free as part of their broadband package, while also promising to alter its terms and conditions to offer clarity on the charges to customers.

A spokesman for BT said: “We wrote to all BT Sport customers to ensure that they could choose their preferred option before the start of the season. 

"Customers are able to leave BT Sport with no penalty. Those who call in to cease the BT Sport Pack can get a full refund of the cost."

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