A large number of Sky Broadband customers across the North West of England reportedly suffered from a major service outage earlier this week.
According to ISPreview, the outage began on Monday (September 28th) at around 8pm and lasted into the following morning.
Affected areas included Culcheth, Frodsham, Helsby, Irlam, Padgate, Runcorn Main Warrington, Westwood and Widnes.
An update on Tuesday morning suggested that the problem had been traced back to a broken fibre optic cable, most likely one of Sky’s core capacity links.
Such breakages are often due to damage caused by third-party contractors, which may explain why it took so long to address the problem as it can be difficult to be aware of the cable's exact location.
Reports suggest that during such cases, Sky can get customers back online by rerouting traffic through slower backup links, although it is worth bearing in mind that this is a course of action does not work for every customer.