closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
BT news

BT has apologised after a technical fault led to hundreds of thousands of customers losing their broadband connections.

Internet failures were experienced in many parts of the UK, including London, Glasgow, Sheffield, Coventry and Birmingham.

BT has insisted that yesterday's outage was not the result of a cyber attack and instead put it down to a faulty router.

A spokesman for the firm said: "We apologise to any customers for the inconvenience.

"There is no evidence at this stage to suggest that we were subject to a malicious attack."

Customers turned to social media to report problems at about 2.30pm. 

The majority of customers were reconnected approximately two hours after the problem started, while those who were still experiencing issues afterwards were advised to reboot their equipment.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Dilson Von Belper 1 day ago BT Smart Hub review I agree ..but I called BT and had such a fight, many calls back and forward to India and South Shields ,...
  • Melanie Jane Shields-Appleton 2 days ago Ofcom unveils plan to bring... Hi David, I moved a 3 year old house on the 5th April, I was assured by BT I would get fibre but once I...
  • Simon Parker 2 days ago Ofcom unveils plan to bring... I've just had FTTP installed in my street ( today in fact) The mind boggles as to why I will need faster...

Search news