closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
EE news

EE and Plusnet were the most complained about broadband providers towards the end of last year, Ofcom has revealed.

According to the watchdog, the two companies generated the highest complaint volumes per 100,000 subscribers between October and December 2015.

Complaints against EE related to matters ranging from fault, service or provision issues, concerns with billing, pricing and charging and how it handled complaints.

In the case of Plusnet, fault, service or provision issues and complaints handling were the main drivers of complaints to Ofcom.

Figures also showed that BT and TalkTalk generated relatively high numbers of complaints throughout the final quarter of 2015.

Virgin Media and Sky, meanwhile, were the subject of the fewest complaints during this period.

Ofcom went on to note that the total volume of complaints against the wider telecoms sector was lower in Q4 than it had been in the previous three-month period.

However, broadband and fixed line services continued to generate the highest number of complaints during this time.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Sandy Birch 20 hours ago BT Vision customers to get free... There are 2 links offered on the invitation letter to get a new YouView+ upgrade. does...
  • Dilson Von Belper 2 days ago BT Smart Hub review I agree ..but I called BT and had such a fight, many calls back and forward to India and South Shields ,...
  • Melanie Jane Shields-Appleton 3 days ago Ofcom unveils plan to bring... Hi David, I moved a 3 year old house on the 5th April, I was assured by BT I would get fibre but once I...

Search news