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Former BT broadband customers will have to pay more if they wish to retain their original email address.

Subscribers can use its Premium Mail service for free, but those who now purchase internet services from other subscribers have seen the monthly cost go up from £1.60 a month to £5 a month.

However, consumers can avoid the fee if they go back to BT, which has pledged to pay up to £300 worth of exit fees if a provider demands a charge for cancelling their contract early.

Speaking to the Daily Mail, a spokesman said: "BT is writing to a small number of its customers with Premium Mail to offer them some great deals to save them from having to pay extra for this service."

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