Ofcom has called for ideas on how to provide consumers with easier redress if something goes wrong with their broadband service.
The industry regulator wants to introduce automatic compensation for consumers and smaller businesses if the service they receive from their broadband provider falls below expectations.
As a result, it is inviting stakeholders and interested parties to get in touch and air their views on how this could be implemented.
This will be used to inform potential future proposals for new rules on automatic compensation, which would "protect consumers from the negative impacts that service quality problems can cause" and "incentivise providers to deliver to higher standards".
Stakeholders have until July 22nd to respond to Ofcom. The watchdog will then carefully consider the responses alongside other analysis and evidence, ahead of a new and more detailed consultation later in the year.
This means automatic compensation for aggrieved broadband customers could potentially be in place by 2017.