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PlusNet is to be investigated by Ofcom for potentially breaching rules on customer billing.

The internet service provider informed the watchdog that some customers may have been charged for a broadband or telephone service that was not live for a period of time between 2008 and 2015.

Ofcom will therefore investigate whether there are grounds to believe PlusNet did not comply with its obligations under General Condition 11 (specifically 11.1) of the General Conditions of Entitlement.

This states that the communications provider "shall not render any bill to an end user in respect of the provision of any Public Electronic Communications Services unless every amount stated in that Bill represents and does not exceed the true extent of any such service actually provided to the end user in question".

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