Sky has corrected a sound problem that hit users of Sky Q watching in Ultra HD at the weekend.
Customers with 4K-capable Sky Q 2TB boxes who tuned in to watch Chelsea vs Leicester on Sky Sports 1 on Saturday October 15th took to Sky's forum to complain about not getting any sound.
Sky was able to resolve the issue within two hours, but the repairs meant that viewers could not enjoy most of the match in 4K.
The provider has apologised for the inconvenience, although some frustrated customers have demanded a refund after being unable to watch the game in their preferred format.
@SkyHelpTeam hilarious. I admire your positive attitude, but thats not good enough. You failed to deliver today and that is not good enough.— Chris Tootell (@CTootell) October 15, 2016
Sky is now offering its Sky Q set-top boxes to any customers who sign up for a TV package as it is phasing out the ageing Sky+ boxes.
Sky Q has been touted as a game-changer principally thanks to its so-called Fluid Viewing feature, which allows users to pause and pick up shows on multiple TVs and devices around the home with a Sky Multiscreen subscription.
Users of the service are also able to take their recordings with them wherever they are, to make their viewing experience even more flexible.
There are two Sky Q boxes to choose from: a 1TB model and a 2TB model, the latter of which allows users to watch Premier League games in 4K.