Skip to main content
Jump to navigation
Sky news

Sky was the subject of fewer complaints to Ofcom than any other major pay TV provider between July and September 2016.

The watchdog has revealed that it received one complaint per every 100,000 customers against Sky throughout the three-month period.

This compares with an industry-wide average of four per 100,000 customers.

By contrast, TalkTalk was the subject of six complaints per 100,000 people, while the figure for Virgin Media was seven per 100,000 subscribers.

BT fared the worst in Ofcom's figures, with the provider seeing 19 complaints per 100,000 customers between July and September.

Lindsey Fussell, Director of Ofcom's Consumer Group, commented: "We won’t stand for complacency when it comes to customer service. 

"We expect providers to make it a top priority and work hard to better serve their customers."

This comes after Sky revealed its revenues in the UK and Ireland went up by five per cent during the three months to September 2016, which it credited to rising customer demand for its products and services.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news