closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
keyboard computer generic

BT has accused TalkTalk of refusing to back Ofcom's efforts to introduce automatic compensation to aggrieved broadband customers.

The watchdog has proposed new regulations which would require telecoms firms to automatically pay out to customers if they experience missed deadlines, slow repairs, or if an appointment is not kept.

Ofcom believes this could result in as much as £182 million in extra compensation being paid out annually, with households set to get £30 if they wait in for an engineer, only for them to fail to arrive or for the appointment to be cancelled at short notice.

According to John Petter, Chief Executive of BT’s consumer division, his organisation has agreed to this principle, along with Sky and Virgin Media.

However, he said TalkTalk has so far failed to follow suit, the Telegraph reports.

"The industry needs to get its act together," Mr Petter commented.

"There’s one provider that’s resisting this, it’s TalkTalk. If there’s anyone here from TalkTalk, please come on board and back the code of practice please."

The latest figures from Ofcom indicate that BT, Plusnet and TalkTalk were the most complained about broadband providers during the fourth quarter of 2016.

BT was the subject of 33 complaints per 100,000 subscribers between October and December.  Plusnet was not far behind, with 30 complaints per 100,000 subscribers, while TalkTalk racked up 29 complaints per 100,000 subscribers.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Angela 1 week ago Complaint over broadband... I have tried to claim my £200 cash back over the past 9 months which I have never received or had any...
  • Josh Cropper 1 week ago Government scheme gets superfast... 10Mbps by 2020? Careful guys... They're gonna hack super fast dial up into your eyes by 2030 at this...
  • David Longstaff 1 week ago How to fix Sky Q's 'too bright'... Swiping, or clicking, right brings up the last program pop up then pressing back removes it, with no...

Search news