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Sky has said it is working with any customers who are experiencing internet issues after switching to Sky Q.

Sky customer Ed Dymott, who was already a Sky broadband customer, purchased the next-generation TV service last month, but told the Telegraph he has had multiple internet outages since then.

This has caused him considerable disruption, as he has smart devices that rely on his home's Wi-Fi connection to function, including smoke alarms, central heating, a home security system and an oven that can be controlled remotely.

Sky is investigating to determine if the internet connectivity problem is related to the Sky Q TV service or is a separate issue.

"The problem is everything is connected now to Wi-Fi," he commented.

"I have been given £15 compensation for the lack of service, but this is nowhere near in line with the inconvenience. I don’t think broadband companies take this issue seriously enough."

Responding to Mr Dymott's concerns, a Sky spokesman said Sky Q is getting "great feedback from the vast majority" of customers who have signed up so far.

However, he conceded that launching a cutting-edge technology like Sky Q "comes with the challenge that it may take longer to get everything right for a small percentage of households".

"That is why our expert technology team is working with our customers to fix any issues that arise," the Sky spokesman said.

The company went on to apologise for the issues that Mr Dymott has been experiencing and said it is working closely with BT Openreach to identify and repair the problems as quickly as possible.

This comes after Ofcom proposed new regulations which would require telecoms firms to automatically pay out to customers if they experience missed deadlines, slow repairs, or if an appointment is not kept.

The regulator believes this could result in as much as £182 million in extra compensation being paid out annually, with households set to get £30 if they wait in for an engineer, only for them to fail to arrive or for the appointment to be cancelled at short notice.

Source:

The Telegraph

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