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Openreach says the process of installing superfast broadband in homes has improved considerably in recent years.

According to Openreach CIO Peter Bell, engineers had to be sent out to people's houses when superfast connections started being delivered.

However, he said today, people can now be sent a modem in the post, which they can put on the end of their copper wire themselves.

"I think one thing that's helped superfast broadband take off is what's called self-install," he commented.

"It's a far slicker process."

Mr Bell stated that this approach has made people far more knowledgeable about broadband than they once were.

"I'm always amazed at how much people know," he said.

"Equally, some people don't want to know and just want it to work and we have to help them too."

Mr Bell went on to note that rolling out fibre-to-the-premises technology is particularly challenging, but said deploying fibre-to-the-cabinet broadband also presents difficulties.

For instance, he stated that the process of finding the best location for fibre cabinets is complicated.

However, Mr Bell quipped that after doing this 80,000 times across the UK, Openreach has got "pretty good at it by now".

He also pointed out that the age of the copper network that is in place has made rolling out superfast broadband difficult at times.

"In some locations, the copper is buried, and the last thing people want is us digging up their garden," he commented.

"Some of our network is really old, too, because the copper network has been in place for well over 100 years. There are plenty of legacy issues to deal with."

Mr Bell added that Openreach can never know what will be uncovered when land is being dug up, as it has encountered everything from badgers' setts to medieval burial grounds that have forced work to be delayed.

"You name it, we've seen it," he said.

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