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Broadband provider Andrews & Arnold (AAISP) is asking customers for their views on possible changes to broadband and line rental tariffs.

The provider is currently planning to increase its entry-level tier to 200GB and could also boost speeds on other packages.

However, AAISP wants to find out how customers feel about possible changes in other areas, in particular contract terms, set-up and installation fees and usage allowances.

Adrian Kennard, Chief Executive of AAISP, described the cost of installation and minimum terms as a "big issue".

"Some of the carriers are a problem in this area and mean that we end up paying a lot when people leave - more than if they stayed to the end of the term even," he commented.

"I am really hoping we can make them see sense, but if we have some choices when ordering, that may allow us to offer services without the minimum terms we have now."

Mr Kennard noted that AAISP took a gamble when it launched Home::1 with a six-month minimum term, while the VDSL on terabyte usage was 12 months.

This, he said, was because it would lose on some lines if people left at six months.

"I am sure we can make it all six months soon, but I wonder if we should offer a choice. Pay for install and no minimum term, or have free or cheap install and have a six-month minimum term?" he continued.

Mr Kennard is therefore calling on customers to express their views via its various communication channels and via his own personal blog.

"Which do you prefer and would a choice make sense or just be confusing?" he asked.

"Should we do something with the router included in some really cheap package with a min term?"

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