EE has apologised to home broadband customers after a fault prevented them from accessing the internet.
Subscribers began turning to Twitter yesterday (August 29th) morning to complain about a lack of service.
EE was later able to resolve the cause of the malfunction by about 10am, but did not shed light on the nature of the fault.
We’ve resolved an issue affecting some of our broadband customers, if you're still having problems turn the router off & on again -Ash— EE (@EE) August 29, 2017
Some customers suggested the problem might have been in EE's domain name system computer servers and were able to correct the problem by manually altering their computers' DNS settings.
EE has advised subscribers who are still having trouble getting online to try turning the power to their router off and on again.
The company has apologised for any inconvenience caused by the outage.