Sky has apologised to broadband subscribers in London after the service crashed at the weekend.
Thousands of people in the north of the city and parts of Kent were affected by the outage on Sunday (August 6th) afternoon.
The downtime was prolonged partly because heavy traffic delayed the arrival of engineers at the site where the problem originated.
Sky engineers subsequently identified the cause of the fault and managed to get systems up and running.
Writing on its Twitter page, Sky said it will continue to monitor the situation and apologised for the inconvenience.